Please note: at checkout, choose either Paystack (card) or bank transfer.
Paystack takes the payment from your account immediately and confirms your booking at once.
If you choose bank transfer, please transfer the order amount straight away. Otherwise the booking is cancelled within an hour, and you will need to place a new order.
1. Check your order carefully
Please check your order confirmation carefully and let us know if anything is incorrect.
It is important to give the correct details for your order. Dainty Affairs cannot accept responsibility for errors made by the customer while ordering.
2. VAT (Value Added Tax)
All our prices include 7.5% VAT, which is paid to FIRS every month.
3. Cancellations
We plan and prepare every order ahead. If you place an order for collection or delivery within 72 hours, you are ordering in a non-cancellation period.
In that case Dainty Affairs Bakery cannot give a refund. We can issue an e-voucher to use for a later purchase. The voucher is valid for one month.
4. Delivery
We cannot confirm the exact time an order will be delivered once the delivery company collects it, but cakes are generally delivered on or before 12 noon.
It is the customer’s responsibility to give a complete and correct address and phone number, and to have someone at the address to accept the delivery. Dainty Affairs Bakery cannot accept responsibility for late or missed deliveries caused by missing or incorrect information, or because no one was there to accept the delivery.
5. Quality
Dainty Affairs Bakery cakes are handmade with fresh, fine ingredients, so there may be slight differences in appearance from the photos on our website and social media. We may replace unavailable components with ones of equal or better quality.
Ribbons in photos are for illustration only. If you need a specific colour, please ask for it when you order.
When you collect your cake or it is delivered, you will be asked to check how it looks. Please take the time to inspect your order, as Dainty Affairs Bakery cannot take responsibility for visible issues not pointed out to our staff or the delivery driver at that point.
6. Price changes
Dainty Affairs Bakery may change prices without notice, but no price increase will apply to a confirmed and paid order.
7. Customer satisfaction
We work hard to make sure you are completely happy with our cakes and service. If you are not, please first follow our refund policy, or contact us.
We give every complaint our urgent attention. We acknowledge your complaint within 2 working days and aim to resolve it right away.
8. Placing an order
You can order custom cakes in any category on our website or by email. You can also chat with us on WhatsApp on 0802 914 1548 to discuss what you would like.
Unless we agree otherwise, full payment is due when you order. Cakes designed in our cake designer are booked with a deposit, and the balance is due after you approve a photo of the finished cake.