FAQ- Frequently Asked Question
For Cakes & desserts, we deliver as early as 6am – 7am. Yes! That’s for real. It’s always pleasant when…
the celebrant sees their cake early, plus our delivery services are able to beat the usual Lagos traffic.
FAQ: When is the delivery time?
- A: To avoid Lagos traffic we deliver cakes and desserts as early as 6am to 7am. Therefore, you should give us the name and number of someone who can be available to meet the driver at that early hour.
- B: Customers who prefer afternoon deliveries will have their delivery scheduled on or before 4 pm.
- C. For Same Day Order cakes, specific delivery times may not be advised. We will send out the cake as soon as it’s ready, depending on the type of cake ordered. We’ll do our best to keep you informed when your cake is ready and also when the delivery service picks up the order.
Q: Which areas do you deliver to?
- A: Almost all routes in Lagos. During the checkout process, you can select your preferred delivery address and the price of your location will be specified.
- B. Cakes are delivered by car while Treats and other compact desserts are delivered by dispatch.
Q: What payment methods do you accept?
- A: We accept various payment methods, including credit cards, bank transfers, debit cards, which are done through PAYSTACK and online payment platforms such as PayPal. We prioritise the security and confidentiality of your payment information.
Q: How far in advance should I place my cake order?
- A: Depending on the kind of Cake you are ordering, this is specified during the selection process.
Q: Can I pick up my cake instead of opting for delivery?
- A: Certainly! We provide the option for customers to pick up their cake orders at our designated pickup location. You can choose the pickup date and time during the checkout process.
FAQ: Can I cancel or modify my cake order?
- A: If you need to cancel or modify your cake order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the stage of preparation or delivery.
Q: What happens if I’m not satisfied with my cake order?
- A: We strive to provide the best possible cake and customer service. If you are not satisfied with your order, please contact us immediately. We will work with you to resolve any issues and ensure your satisfaction.
Q: Do you offer refunds?
- A: No, we do not make refunds on payments made. We aim for complete customer satisfaction. If there is an issue with your cake order, please reach out to us within 24 hours of receiving it. We will assess the situation and provide an appropriate solution.
Q: Do you make your cakes fresh?
- A: Absolutely! We pride ourselves on using fresh, high-quality ingredients for all our cakes. We bake and prepare each cake to ensure maximum freshness and flavor.
Q: How should I store the cake before serving?
- A: Labels on each of our boxes specify how to store the cake you ordered.”
Q: Do you bake cakes for special occasions or events?
- A: Absolutely! We specialize in providing cakes for birthdays, anniversaries, and other special events. We offer a wide range of designs, flavors, and sizes to suit your specific needs.