Terms & Conditions
Please Note: At checkout, select either Paystack or Bank transfer option.
Paystack debits your account immediately and also confirms your booking instantly.
If the bank transfer option is selected, you will be required to transfer the order amount immediately, otherwise the booking will be cancelled within an hour, and if this happens, you will have to make an entirely new booking.
Check
Please check your copy of the order carefully and let us know if any items are incorrect.
It is important to check and provide the correct details for your order. Dainty Affairs cannot accept responsibility for errors made during the ordering process by the customer.
VAT ” Value Added Tax “
All of our prices include 5% VAT which is remitted to FIRS on a monthly basis.
This figure is clearly stated on each product and itemised at checkout so you can see the breakdown.
Delivery
We are unable to confirm what exact delivery time Orders will be delivered to the client once they are collected by the delivery company, but we generally advise that Cakes are delivered on or before 12noon every day.
It is the customer’s responsibility to ensure a complete and correct address is supplied, along with the correct phone number for contact.
It is also the customer’s responsibility to have someone accept the delivery at the address. Dainty Affairs Bakery cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
Quality
Dainty Affairs Bakery cakes are hand-made, using freshly fine ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material. We reserve the right to replace unavailable components with those of equal or better quality.
Ribbons are for illustration only – if a specific colour is required, this must be requested at the time of ordering.
Upon collection or delivery you will be asked to check the appearance of the cake. Please take the time to inspect this order as Dainty Affairs Bakery cannot take any responsibility for visible errors not identified or shown to staff or delivery services at this point. Check Terms & Conditions
Changes to orders and collecting an order
Click here to see what applies to GENERAL CAKE ORDERS and WEDDING CAKE ORDERS Terms & Conditions
Cancellations
Click here to see what applies to GENERAL CAKE ORDERS and WEDDING CAKE ORDERS
Please note that if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period.
Therefore, Dainty Affairs Bakery reserves the right to retain the total value of the order to cover costs.
Price Changes
Dainty Affairs Bakery reserves the right to make price changes without prior notice, but guarantees that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.
Customer Satisfaction
We work really hard at Dainty Affairs Bakery to ensure complete satisfaction with our products.
If you are not entirely satisfied with your purchase or the standard of our service, you should first follow the process we have stated on our refund policy. Alternatively, you can contact us.
We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged within 2 working days and we will endeavour to resolve the matter right away.
Placing an Order
You can place orders for custom-made cakes in any category through our website or by sending an email. Alternatively, you can chat with us on WhatsApp at 08029141548 to discuss your desired choice.
Unless you agree with us, you must make the full payment at the point of ordering. You will be provided with an order confirmation with an order number and a payment receipt.
Your security software may redirect confirmation emails to your junk mail folder when you order online.
Each order type has its specified minimum order time. This will be provided in the brief description we have placed with every one of our products.
Wedding cakes and special or large orders require a minimum of 2months to 2weeks booking time.